Frequently Asked Questions

Can we pick up our order on weekends?

Yes, if you have placed an order on a weekday, you can schedule a pick up on Saturday between 9 am to 11 am (by Appointment).

Do you sell used dock plates?

Yes, we do sell used products.

Do you offer a warranty on your products?

Yes, All items on are entitled to 1 year manufacture warranties (some exceptions apply) unless otherwise advised.

Do you accept VISA credit card?

Yes, we accept Visa, along with other credit cards & debit

How much will shipping cost me ?

The shipping charge will depend on the distance of Your location from our offices. Once Item is added to cart it allows you to check shipping charges by entering your postal code.

Do you provide shipping in Montreal?

Yes we provide shipping all over Canada. Shipping charges depend upon your location. Some ares excluded based on carrier availability locally.

What size fork extension will I need for my forklift?

For fork extensions, you need to measure the width of your forks on your forklifts.This is how it works: If the width of the forks are 4″, always go for 5″ fork extensions. Because the extensions are thick and they will easily fit on the forks of your forklift. For a better understanding you can also watch our video “Which size fork extensions to buy?

Do you provide repair services if our product breaks?

Yes we provide repair services for products.

Are you willing to exchange my old dock plate with a new one for a larger size?

Yes, we are always open to trading products. Please reach us via email

Please include following in your email: Name, Phone#, Item, condition of item, Pictures and item you wish to purchase in exchange.

Can we exchange equipment with other sizes or dimensions?

Yes, If equipment purchased doesn’t fit your needs you can exchange it with other sizes. ( Some restocking fee applies if item is used, fee calculated based  on conditions of the unit.)

Can we return equipment ?

Yes, you can return equipment (A restocking fee may apply).  Items in closed boxes are returnable within 5 business days, please note shipping charges and any other service provided will not be refunded.  Only the amount corresponding the item return will be refunded.

For used or open boxes items, please reach out at . Please include condition of  unit, reason for return and contact information to reach back. All responses are sent within 24 hours.

Do you buy used products?

Yes we buy used products that are in good condition, please reach us at:

Do you offer Leasing options?

Yes we do provide Leasing options. Please reach us at :

All responses are sent within 24 hrs. Any urgent request must be made via Phone: (416) 850-3771. (please note phone service is only available during Business hours.)

Do you give products after installation?

Products that need installation are provided with and without installations, but locally. Dock plates and dock boards are shipped assembled.

Do you do business outside Toronto?

Yes, Nationwide across Canada and USA. We provide pick-up , shipping and the drop shipping of our products.